Plans & billing

tela meters usage per account and enforces per-tier limits. An account is either your personal account or an organization — each carries a plan, and quotas charge against whichever account owns a space.

What changes between tiers is how much AI you get (how many sources Atlas keeps fresh and how many answers a month), and — for organizations — seats and the Enterprise controls (SSO, audit log). Every plan ships the whole product: the wiki, Atlas, search, ask-your-docs, decks, public spaces, sync, and the agent connector. Pages and spaces are unlimited on every tier.

[!NOTE] Self-hosted? You don't pay for the software — see Self-hosting: editions & license below. The plan tables here cover telawiki.com (the hosted instance).

Plans

Personal

Organizations

Enterprise is unlimited usage plus the company-of-record controls (SSO, SCIM, audit, advanced roles and governance). Custom pricing — contact tela@telawiki.com.

Trial

New signups on telawiki.com get an automatic 30-day trial of Personal — no card required. During the trial the account runs with Personal features and limits (including automatic Atlas refresh).

In the final week before expiry, plus a 1-week grace period after, an in-app banner warns you. When the grace runs out the account drops to Free automatically — nothing is deleted; you just can't add past Free's caps, and Atlas moves to manual refresh.

[!TIP] Convert from the trial to a paid plan at any time — you don't need to wait for it to expire. See [[How to upgrade]].

What's metered

Each limit charges the owning account of the space:

• Built-in AI answers / month — each ask your docs or chat answer generated by tela's own AI, per calendar month. Free includes a taste (50/mo); paid tiers raise it. This meters only the built-in assistant — asking through [[Agents & MCP|your own connected agent]] runs on your model and is not counted.
• Atlas sources & refresh — connected git repos or Jira projects Atlas keeps generated. On Free, sources refresh on demand — you click Refresh when you want an update. Paid tiers refresh automatically on a schedule, so the wiki stays current without you. (Free can add 1 source; paid tiers add more.)
• Atlas run size and volume (Free only) — generating docs from a repo is the most expensive thing tela does, so the Free tier bounds it three ways: 1,000 files per run, 10 runs per month, and 3M embedding tokens per month. Paid tiers are unlimited on all three.
  • The file cap is checked right after the repo is fetched, before anything is generated — an oversized source is refused in seconds and costs you nothing. Narrow it with the source's subpath or include/exclude filters and it will run.
  • Embedding tokens scale with how much text a source contains, not with its file count: a repo with a few very large files can spend more than one with many small ones. Watch the meter on the Atlas screen rather than estimating from file count.
  • A failed run costs you nothing — only runs that complete or are in progress count against the monthly allowance.
• Semantic search & research — never monthly-capped, but rate-limited as fair-use per account (a generous per-minute budget) so the shared embedder stays responsive for everyone. Plain full-text [[Search & ask your docs|search]] is never capped at all. Editing pages re-indexes them in the background, and that is never counted.
• Seats — members of an organization (org plans only).
• Storage — total uploaded-file bytes across owned spaces. Generous on every tier; a backstop, not a headline limit.
• Pages & spaces — not limited. Create as many as you like on any tier.

An Unlimited limit applies to Enterprise. Settings → Plan & Usage shows each metric as used / cap with a progress bar, and the Atlas screen shows your run and embedding-token meters for the month.

How limits behave

Quotas gate new growth only — you can always keep reading and editing what exists. Hitting a cap blocks adding more; the API returns quota_exceeded (HTTP 402). A fair-use rate limit instead returns rate_limited (HTTP 429) — wait a moment and retry. Existing content is never touched.

Self-hosting: editions & license

Self-hosting is open core — you don't pay for the software:

• Community (free, AGPL) — the whole product: wiki, Atlas, ask-your-docs, semantic search, decks, public spaces, custom domains, sync, agents/MCP, organizations and per-space roles. AI is bring-your-own — point tela at your own LLM and embedder; nothing is metered (and scheduled Atlas refresh runs for everyone). An instance admin can assign any tier from Settings → Plan & Usage or the set-plan CLI.
• Enterprise — adds the company-of-record layer (SSO / SAML / OIDC, SCIM, audit log, advanced roles and premium connectors) via an offline license key, $8 per seat / month, billed annually (the price of a Team seat — you run the infrastructure and bring your own AI). Without a valid key these features stay locked. Seats are honor-system — over your count, the admin sees a notice, never a lockout.
• Commercial license — relief from the AGPL's copyleft for companies that need it, with no change to features.

Buy a self-host Enterprise license — self-serve. On telawiki.com → Settings → Self-host licenses, choose your seats and check out. Your license key is emailed to you and shown in that tab; paste it into your own instance at Settings → License (instance admin), or set the TELA_LICENSE_KEY environment variable.

[!TIP] Renewals install themselves. If your instance can reach telawiki.com, it auto-pulls the renewed key each term — no manual re-paste. Air-gapped? Re-install the emailed key before the current one expires (there's a 14-day grace).

Contact tela@telawiki.com for a commercial license or volume pricing.

Upgrading and cancelling

• [[How to upgrade]] — step-by-step checkout for personal and org accounts
• [[Cancellation & downgrade]] — access timeline, what's preserved, and how to move to a lower tier