How to upgrade

Upgrading is self-serve — no sales call. All billing for telawiki.com runs through Polar, the merchant of record. Polar handles the card, VAT, and receipts; tela grants access via webhook once payment clears.

[!NOTE] Self-hosted? Billing is off on self-hosted instances. An instance admin assigns any tier from Settings → Plan & Usage or via the set-plan CLI command, and unlocks Enterprise features with a license key (Settings → License). This page covers telawiki.com only — see [[Plans & billing]] for the self-host editions.

Upgrade your personal account (Free → Personal)

  1. Open Settings → Plan & Usage.
  2. Under your current plan, choose Monthly ($8/mo) or Yearly ($72/yr, equivalent to $6/mo).
  3. Click Upgrade to Personal — it shows the price, and reads Subscribe to Personal instead if you're still on the trial (see Converting from the trial).
  4. Complete checkout on Polar — enter payment details and confirm. Polar handles any applicable taxes.
  5. You're redirected back to tela; your plan activates within a few seconds.

[!TIP] Entitlement is granted by Polar's payment webhook, not by the redirect. If you close the tab mid-flow, payment still clears and your plan upgrades within seconds. The Plan & Usage screen refreshes once it does.

Upgrade an org (Free → Team)

A Team plan runs on an organization — and you can create one yourself, no sales call.

1. Create a team. In Settings → Plan & Usage, under "Looking for the Team plan?", click Create a team and name it. You become its admin, and it starts free on the org tier.

2. Invite your teammates. Open the team's page (Settings → Organizations → your team → Members) and invite people by email. They get a link to join and land in the team automatically once they sign up or accept — even if they don't have a tela account yet. Pending invites show there until accepted; you can revoke any.

3. Upgrade to Team. Back in Settings → Plan & Usage, on the organization's card choose Monthly ($10/seat/mo) or Yearly ($96/seat/yr, equivalent to $8/seat/mo) and click Upgrade to Team. Complete checkout on Polar — the seat count is pre-filled from your members; adjust it before confirming.

After the subscription is active, the seat count updates automatically as members are added or removed.

[!NOTE] Organizations are not trialled — the 30-day trial applies to your personal account only. An org starts on the free org tier and stays there until you upgrade it, so "Upgrade to Team" means exactly what it says.

[!TIP] Try the org free first — create it, invite your team, then upgrade to Team whenever you're ready. Need many organizations or a hand setting up? Contact tela@telawiki.com.

Converting from the trial

Every new telawiki.com account starts on a 30-day trial of Personal — the same tier that's for sale. So during the trial there is nothing extra to unlock: everything in Personal is already yours until the end date shown on Settings → Plan & Usage.

You can subscribe at any point during it, and you keep the rest of the trial free.

[!NOTE] Your first charge lands on your trial's end date, not the day you subscribe. Payment details are collected at checkout, nothing is charged before that date, and if you cancel in the meantime you're never charged at all.

So subscribing early costs you nothing and simply settles the decision — no reason to wait, and no penalty either way. While the deferral is running, the billing screen shows "Free until {date} — your first charge is on that date", and the button reads Subscribe to Personal rather than Upgrade, because there's no upgrade in it.

If you'd rather not subscribe: when the trial ends you keep full access for a 7-day grace period, then drop to Free. Nothing is deleted; see [[Cancellation & downgrade]] for what changes on Free.

Enterprise

Unlimited usage plus SSO, audit, and the company-of-record controls, at a custom price. Contact tela@telawiki.com to get started.

Update payment or switch cadence

Open Settings → Plan & Usage and click Manage subscription. This opens the Polar customer portal where you can:

Related: [[Plans & billing]], [[Cancellation & downgrade]]