Support

Questions, bug reports, billing problems, or trouble connecting an agent — email tela@telawiki.com and you'll get a reply from a human, usually within two business days.

Before you write

Most answers are already in the docs, and they're faster than waiting on a reply:

• tela Docs — the product documentation: spaces, pages, sharing, sync, decks, settings.
• MCP / connector — connecting ChatGPT, Claude, or any MCP host to your wiki, and the full tool surface.
• Pricing — plans, limits, and what counts toward them.
• README — running tela yourself, from the source.

What to include

A report we can reproduce gets fixed much faster than one we can't. Where it applies, tell us:

• Your account email or username, and the space or page involved.
• What you expected to happen, and what happened instead.
• The URL you were on, and roughly when it happened.
• For agent/MCP problems: which host (ChatGPT, Claude, an editor), and the tool that failed.
• For self-hosted instances: your tela version and deployment shape.

Please don't paste passwords, personal access tokens, or API keys into a support email — we never need them to help you.

Security reports

Account and data

To export your content, correct your account details, or delete your account and its data, email tela@telawiki.com. What we store and how long we keep it is set out in the privacy policy; the rules of the service are in the terms of service.

Self-hosted deployments

tela is open source, and if you run your own instance you operate it — we can't see your data or your logs, and we can't reset anything for you. We're still glad to help with the software itself. Public discussion, bug reports, and feature requests live on github.com/zcag/tela, which is usually the better venue: the answer stays searchable for whoever hits the same thing next.